Privacy Policy

About QueueBooking

QueueBooking is a cloud-based booking and queue management platform that helps businesses manage appointments, reservations, customer queues, and LINE Official Account integrations.

Information We Collect

Depending on how you use our services, we may collect:

• Name
• Email address
• Telephone number
• Company name
• LINE User ID
• Booking information
• Appointment details
• Device information
• Browser information
• IP address
• Cookies
• Usage logs

If you sign in using Google, we may receive:

• Google Account Name
• Email Address
• Profile Picture (if authorized)

We only request Google permissions that are necessary for the features you choose to use.

How We Use Your Information

Your information may be used to:

• Create and manage your account
• Provide booking and appointment services
• Send booking confirmations
• Send notifications through LINE Official Account
• Improve our services
• Provide customer support
• Analyze system usage
• Detect fraud and abuse
• Comply with legal obligations

Google User Data

If you choose to connect your Google Account, QueueBooking only accesses the Google data required to provide the requested functionality.

We do not sell Google user data.

Google user data is never used for advertising purposes.

Google user data is never shared with third parties except when required to operate the requested service or when required by law.

We comply with the Google API Services User Data Policy, including the Limited Use requirements where applicable.

Third-Party Services

QueueBooking may integrate with services such as:

• Google
• LINE
• Microsoft
• Zoom
• Stripe
• Omise
• Payment Providers
• Analytics Services

Each service has its own privacy policy.

Cookies

We use cookies to:

• Keep you signed in
• Remember preferences
• Improve website performance
• Analyze website traffic

You may disable cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• HTTPS Encryption
• Secure Cloud Infrastructure
• Access Control
• Authentication
• Backup
• Activity Logging

No internet transmission is completely secure; however, we continuously improve our security practices.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Delete your information
• Withdraw consent
• Request data portability
• Restrict processing where applicable

Account Deletion

Users may request deletion of their account and associated personal information by contacting us at: support@queuebooking.com

We will process deletion requests within a reasonable period unless retention is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available at: https://queuebooking.com/privacy

Contact

Go Along Co., Ltd.

Owner of QueueBooking